NBEC/NWOCA Contact Procedure

NBEC/NWOCA Phone and Fax Numbers

NWOCA Toll-Free Number: 1-800-472-5475

NBEC/NWOCA West Phone: (419) 267-5565 NWOCA East Phone: (419) 724-2200

NWOCA West FAX: (419) 267-5222 NWOCA East FAX: (419) 724-2208

Contact Extensions and Email Addresses

Service Group Service/Software Package Phone Ext. Email Support Personnel

FISCAL and
SSDT SERVICES USPS, GAAP 2808 MAIL_STAFF_FIS Tim Remster
Lori Nye
Wendy Root
Julie Oliver
Matthew Calmes
Marilyn Wreede
Joyce Kinsman
AmyJo Rouleau
Teresa Williams

USAS, EIS
VIS, SECIMS
OECN, CSSR 2809 MAIL_STAFF_FIS Michelle Drewes
Tammy Butler
Henry Diehl
Jodi Becher
Greg Shepherd
Rob Slater
John Welch
Marilyn Wreede
Joyce Kinsman
Melissa Diemer

EMIS 2810 MAIL_STAFF_EMIS John Overberg
Ezequiel Juarez
Dean Reineke

UDMS, WWW, Software Technical Issues 2805 MAIL_STAFF_FIS Dave Smith
Catherine Aldrich

Inservice
Treasurer Liaison Service 2801 MAIL_STAFF_FIS Carolyn Graf

STUDENT and
EMIS SERVICES Grades, Scheduling, Attendance, Fees, Discipline, OCIS, Inservice 2803 MAIL_STAFF_STU Jean Lee
Anne Fetchik
Lori Miller
Sam Freeborn
Dennis Reinhart
Sean Taylor
Dean Reineke

EMIS Data 2803 MAIL_STAFF_EMIS Dennis Reinhart
Sam Freeborn
Sean Taylor
Jean Lee
Anne Fetchik
Lori Miller
Dean Reineke

HARDWARE Printer/Video, System Access, Telecommunications, Account Setup, Password Changes 2804 MAIL_STAFF_HW Lynda Hill
Tom Karnes
Mike Kwiatkowski
Tony Linzmeier
Gene Sugg
Dale Hicks
Joe Prchlik
Duane Baker

FIBER/TECHNICAL PROJECTS Questions
Problem Resolution
Erate 2801 MAIL_STAFF_HW Duane Baker
John Mohler
Frank Aten

INSTRUCTIONAL
SERVICES Internet, Web Pages
Technology Planning
Resource Visits
Teacher Training
Multimedia
Videoconferencing
MINDS, Bess Filtering 2807 MAIL_STAFF_INS Dan Holden
Judy Swerline
John Mansel-Pleydell
Angela Perritt
Juli Lange
Craig Flick
Frank Aten

Curricular Concerns
Schoolnet, LMS 2807 MAIL_STAFF_INS Dan Holden
Judy Swerline

Pinnacle, INFOhio 2807 MAIL_STAFF_INS Judy Swerline

Non Public Schools 2807 MAIL_STAFF_INS Juli Lange

EMail Any type of question regarding EMail, or EMail abuse 2801 POSTMASTER Dave Smith
Joe Prchlik
Frank Aten
Duane Baker

NBEC INSURANCE Forms Order
Problem Resolution 2806 ¹ Debra Follett
Cindy Siler
Coralee Karacson
Robin Pfund
John Mohler

BILLINGS Problem Resolution 2801 MAIL_STAFF_INV Robin Pfund
Cindy Siler
John Mohler

GROUP FORMS
PURCHASING Envelopes, P.O.'s, Loose Receipts, Checks, Direct Deposit Forms, Paper, etc. 2505 MAIL_STAFF_SUP Coralee Karacson
Cindy Siler

RECEPTIONIST Supply Orders: Ribbons, Labels, Continuous Form Feed Paper, Index Cards, etc. 2550 MAIL_STAFF_SUP Jenny McCreight
Cindy Siler

OTHER ² Other Items Not Listed Above 2801 MAIL_STAFF All Staff

¹Private EMail to Cindy Siler <siler@nwoca.org> or John Mohler <mohler@nwoca.org>should be used to communicate insurance questions or problems to protect privacy.
²Note: If NWOCA is closed due to inclement weather users needing assistance should attempt to contact NWOCA staff during those days using Extension 2801 (rings on most phones at NWOCA), or by sending EMail to MAIL_STAFF@nwoca.org regardless of the question/problem.

Revised: May, 2002

NWOCA Toll-Free Number: 1-800-472-5475
NBEC/NWOCA West Phone: (419) 267-5565	NWOCA East Phone: (419) 724-2200
NWOCA West FAX: (419) 267-5222	NWOCA East FAX: (419) 724-2208

Service Group	Service/Software Package	Phone Ext.	Email	Support Personnel
FISCAL and SSDT SERVICES	USPS, GAAP	2808	MAIL_STAFF_FIS	Tim Remster Lori Nye Wendy Root Julie Oliver Matthew Calmes Marilyn Wreede Joyce Kinsman AmyJo Rouleau Teresa Williams

	USAS, EIS VIS, SECIMS OECN, CSSR	2809	MAIL_STAFF_FIS	Michelle Drewes Tammy Butler Henry Diehl Jodi Becher Greg Shepherd Rob Slater John Welch Marilyn Wreede Joyce Kinsman Melissa Diemer

	EMIS	2810	MAIL_STAFF_EMIS	John Overberg Ezequiel Juarez Dean Reineke

	UDMS, WWW, Software Technical Issues	2805	MAIL_STAFF_FIS	Dave Smith Catherine Aldrich

	Inservice Treasurer Liaison Service	2801	MAIL_STAFF_FIS	Carolyn Graf

STUDENT and EMIS SERVICES	Grades, Scheduling, Attendance, Fees, Discipline, OCIS, Inservice	2803	MAIL_STAFF_STU	Jean Lee Anne Fetchik Lori Miller Sam Freeborn Dennis Reinhart Sean Taylor Dean Reineke

	EMIS Data	2803	MAIL_STAFF_EMIS	Dennis Reinhart Sam Freeborn Sean Taylor Jean Lee Anne Fetchik Lori Miller Dean Reineke

HARDWARE	Printer/Video, System Access, Telecommunications, Account Setup, Password Changes	2804	MAIL_STAFF_HW	Lynda Hill Tom Karnes Mike Kwiatkowski Tony Linzmeier Gene Sugg Dale Hicks Joe Prchlik Duane Baker

FIBER/TECHNICAL PROJECTS	Questions Problem Resolution Erate	2801	MAIL_STAFF_HW	Duane Baker John Mohler Frank Aten

INSTRUCTIONAL SERVICES	Internet, Web Pages Technology Planning Resource Visits Teacher Training Multimedia Videoconferencing MINDS, Bess Filtering	2807	MAIL_STAFF_INS	Dan Holden Judy Swerline John Mansel-Pleydell Angela Perritt Juli Lange Craig Flick Frank Aten

	Curricular Concerns Schoolnet, LMS	2807	MAIL_STAFF_INS	Dan Holden Judy Swerline

	Pinnacle, INFOhio	2807	MAIL_STAFF_INS	Judy Swerline

	Non Public Schools	2807	MAIL_STAFF_INS	Juli Lange

EMail	Any type of question regarding EMail, or EMail abuse	2801	POSTMASTER	Dave Smith Joe Prchlik Frank Aten Duane Baker

NBEC INSURANCE	Forms Order Problem Resolution	2806	¹	Debra Follett Cindy Siler Coralee Karacson Robin Pfund John Mohler

BILLINGS	Problem Resolution	2801	MAIL_STAFF_INV	Robin Pfund Cindy Siler John Mohler

GROUP FORMS PURCHASING	Envelopes, P.O.'s, Loose Receipts, Checks, Direct Deposit Forms, Paper, etc.	2505	MAIL_STAFF_SUP	Coralee Karacson Cindy Siler

RECEPTIONIST	Supply Orders: Ribbons, Labels, Continuous Form Feed Paper, Index Cards, etc.	2550	MAIL_STAFF_SUP	Jenny McCreight Cindy Siler

OTHER ²	Other Items Not Listed Above	2801	MAIL_STAFF	All Staff